1. Who We Are

VA for Marketing and PR L.L.C is a marketing and public relations company based in Dubai, United Arab Emirates. We provide marketing strategy, paid advertising management, CRM and booking follow-up, creative content, reporting, websites, apps, client portals, and related digital services for business clients, including medical, dental, dermatology, aesthetic, wellness, and healthcare-related businesses.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact details such as name, email address, phone number, company name, and job title.
• Account login details for authorized users, such as email address, role, permissions, and account status.
• Client business information, including service scope, campaign details, reports, files, invoices, payment status, and project communications.
• CRM and lead follow-up information entered or uploaded by authorized users, such as names, phone numbers, service interests, lead source, and booking status.
• Technical data such as IP address, browser type, device information, log data, and usage activity for security and service improvement.
• Payment-related information such as invoice amount, currency, payment reference, transaction status, and payment provider reference. We do not store full card numbers.

3. How We Use Information

We use information to:

• Provide and manage our marketing, PR, CRM, reporting, advertising, and digital services.
• Create and manage authorized client portal and mobile app accounts.
• Display campaign reports, CRM data, invoices, files, payment status, and account information to authorized users.
• Process invoices, payment links, and payment confirmations through approved payment providers.
• Communicate with clients about projects, support, updates, invoices, and service delivery.
• Maintain security, prevent unauthorized access, investigate errors, and improve our systems.
• Meet legal, regulatory, accounting, tax, and compliance obligations.

4. Client Portal and Mobile App

VA Marketing Portal is a private business portal and mobile app for VA Marketing & PR clients and authorized internal users. It is not a public social network and does not support public self-registration. Accounts are created and managed by VA Marketing & PR or authorized administrators.

The portal and app may display campaign reports, CRM/leads, invoices, files, payment status, and business account information. Access is permission-based, and users should only access data they are authorized to view.

5. Payments

We may use third-party payment service providers to process invoices, payment links, and online payments. Payment providers may collect and process payment data according to their own privacy and security policies. VA Marketing & PR does not store complete card numbers or sensitive card authentication data on its own servers.

6. Third-Party Services

We may use trusted third-party platforms and tools to deliver our services, such as advertising platforms, analytics tools, hosting providers, email providers, CRM/reporting tools, cloud storage, app stores, and payment providers. Examples may include Google, Meta, TikTok, Snapchat, Apple, Microsoft, Canva, hosting providers, and payment service providers.

These third parties may process data only as needed to provide their services, support reporting, process payments, or help us deliver client work.

7. Data Sharing

We do not sell personal data. We may share information with authorized client users, internal team members, contracted service providers, payment providers, legal or regulatory authorities when required, and other parties only where necessary for service delivery, security, or compliance.

8. Data Security

We apply reasonable administrative, technical, and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online system is completely risk-free, and users are responsible for keeping their login credentials secure.

9. Data Retention

We retain information for as long as necessary to provide services, manage client accounts, maintain business records, resolve disputes, comply with legal obligations, and support accounting, tax, audit, and compliance requirements.

10. Account Access, Updates, and Deletion Requests

Authorized users may request correction, access, restriction, or deletion of their personal information, subject to legal, contractual, accounting, compliance, and legitimate business retention requirements.

To request account deletion or data updates for the VA Marketing Portal mobile app or website, contact us using the details below. If you are using the portal on behalf of a client company, some requests may require approval from the client account owner or authorized administrator.

11. Healthcare and Medical Disclaimer

VA Marketing & PR provides marketing, PR, CRM, reporting, and digital business services. We do not provide medical diagnosis, medical treatment, telemedicine, prescriptions, or direct healthcare services to patients through our website, portal, or mobile app.

12. International Access

Our services may be accessed by authorized clients and team members from different countries. Data may be processed or stored using cloud, hosting, analytics, payment, or software providers located in the UAE or other jurisdictions, depending on the services used.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.